BBB's Torch Award for Ethics: Arizona Foundation Solutions Selected as Finalist for Second Year in a Row

The Better Business Bureau (BBB) serving Central, Northern and Western Arizona has selected Arizona Foundation Solutions as a finalist for the 2018 Torch Award for Ethics, the most prestigious honor the BBB can present to a business.  This is the second consecutive year the company has been selected as a finalist.

Encouraging and supporting ethical business practices is a key purpose of the BBB.  Being a recipient of the Torch Award indicates that a business not only believes in the high standards promoted by the BBB, but also consistently acts on them and continuously integrates them into daily practices.

While Arizona Foundation Solutions, a Phoenix-based foundation repair specialist, was a finalist as a category III company (21-50 employees) last year, it returns as a category IV company (51-150 employees) this year, indicating significant growth.

“We are honored to again be a finalist of the BBB’s Torch Award for Ethics, and believe in treating homeowners fairly, accurately, objectively, using consensus industry standards,” says the company’s founder, Bob Brown, one of two Certified Foundation Repair Specialists (CFRS) in the state. 

With more than 30 years of industry experience, Brown has been a long-time advocate for Arizona homeowners dealing with foundation problems.  His e-book, “Which Way is My Foundation Moving?” is described as a homeowner’s guide to foundation repair and is available for free download from the company’s web site.

Brown is also calling for a change in the way the foundation repair industry “sells” homeowners.  The common foundation industry practice is to send salespeople with no engineering education, trained only by a single source product supplier, to diagnose the foundation problem, recommend a solution and close the sale in a single visit. 

Instead, he is calling for the entire industry to abandon that sales model in favor of one in which experts, in this case trained engineers, diagnosis foundation repair issues.  While this may seem obvious, this is a fundamental change in the way the industry has operated for decades.

Brown also continues to innovate, and has even developed specialized products and techniques to address unique Arizona soil conditions like heave, an uneven foundation lift resulting from moisture expanding clay soils found over most of the state.

To learn more about foundation problems, causes and potential solutions, visit Bob Brown’s Blog: Leveling with Bob (http://www.foundationaz.com/) or call (623) 748-4859.